FQA
FREQUENTLY ASKED QUESTIONS
What does Whjhqcfw sell?
Whjhqcfw is an online store specializing in home fragrance and scented products designed to add beautiful aromas and a warm atmosphere to everyday spaces.
Where is Whjhqcfw based?
Whjhqcfw is operated by:
Guangzhou Shunling International Trade Co., Ltd.
Our business address is:
Room 227-3, 2nd Floor, No. 59-63 Shatai South Road,
Tianhe District, Guangzhou, Guangdong, China.
Do you ship to the United States?
Yes. We currently serve customers in the United States.
How long does shipping take?
Orders are generally processed within 1–3 business days.
Standard delivery generally takes approximately 5–12 business days after processing.
Actual delivery times may vary depending on the destination, shipping carrier, holidays, weather, and other circumstances.
How can I track my order?
Once your order has been shipped, tracking information will be provided when available.
Please allow some time for tracking information to become active after the carrier receives the package.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at:
We will try to assist you before your order has been processed or shipped.
Once an order has entered fulfillment or has been shipped, changes or cancellation may no longer be possible.
Can I return a home fragrance product?
Eligible products may generally be returned within 30 days of delivery.
For hygiene and product-quality reasons, opened, used, burned, or partially consumed home fragrance products may not be eligible for return.
Please contact us before sending any product back.
What if my product arrives damaged?
Please contact us within 7 days of delivery.
Include your order number and clear photographs of the damaged product and packaging so that we can review the issue and assist you.
What if I receive the wrong product?
Please contact us at service@whjhqcfw.com with your order number and photographs of the product you received.
We will review the order and provide appropriate assistance.
How will I receive my refund?
Approved refunds are generally issued to the original payment method.
The time required for the refund to appear in your account depends on your bank or payment provider.
Is my payment information secure?
Payments are processed through third-party payment providers.
For your security, please never send your complete payment card information or security code to us by email.
How should I use scented candles?
Always follow the safety instructions provided with your product.
Never leave a burning candle unattended. Keep candles away from children, pets, flammable materials, and areas with strong drafts.
Do you collect personal information?
We collect information necessary to operate our store, process orders, provide customer service, prevent fraud, and improve our website and services.
For more information, please review our Privacy Policy.
How can I contact Whjhqcfw?
You can contact our customer service team by email:
You can also reach us by phone:
+86 187 7194 8647
Guangzhou Shunling International Trade Co., Ltd.
Room 227-3, 2nd Floor, No. 59-63 Shatai South Road,
Tianhe District, Guangzhou, Guangdong, China.